Terms and Conditions
Effective date: 7 August 2017
1. Website
This document governs your relationship with Ellixer Nutrients Limited (“Ellixer”). Access to and use of this website and the products and services available through it (collectively the "Products") are subject to the following terms and conditions ("Terms and Conditions"). By using this website you are agreeing to all Terms and Conditions detailed below. Please read this document before using this website.
2. Pricing
Unless otherwise stated all prices listed on this website are in New Zealand dollars and include GST. Prices are subject to change without notice at the discretion of Ellixer. Ellixer guarantees its advertised prices except in such situations as publishing errors or errors caused by unauthorised or malicious amendments. We reserve our right to change or update information and correct errors or omissions at any time without notice. In the event of a pricing error, we may refuse or cancel any orders placed for that item. We will notify you of any cancelation.
3. Purchases
Purchases of Ellixer Products may be made either via phone by calling 04 282-1234 within New Zealand, or via this website by selecting the desired products and confirming the order at Checkout. To process orders we require personal information which includes name, postal address, email address, telephone number and payment option (See “Payment”). Ellixer does not store any credit card details on Ellixer.com.
4. Payment
Ellixer use Paypal as its electronic payment processor. Where necessary, the total cost of your order will be charged to your nominated billing account including product, shipping and any other associated costs confirmed by you on completion of your order. Products purchased from Ellixer may be paid for using the following options:
1. a Paypal account;
2. a Paypal approved credit/debit card; this currently includes Visa, MasterCard and any other cards as determined by Paypal;
3. direct money deposit/transfer into the bank account of Ellixer Nutrients Limited. The bank account number will be advised at time of purchase.
A electronic Tax Invoice will be emailed to your nominated email address at time of purchase.
5. Delivery
Ellixer use NZ Post Parcel-Post and NZ Post Courier for all product deliveries. NZ Parcel-Post targets up to three working days for delivery. NZ Post Courier targets next working day delivery between major towns. Rural deliveries and orders delivered over a weekend or public holiday may result in delivery delays. Ellixer does not guarantee exact delivery times after the products have been dispatched from our warehouse. Ellixer will not be responsible for any loss or damage where a delivery address has been incorrectly supplied.
In the event of bottle breakage, Ellixer will replace the damaged product by dispatching a replacement product upon receipt of a digital photo illustrating damage.
6. Warranty
Ellixer offers a 30 day money-back full refund in the event that any consumer (as defined in the Consumer Guarantees Act 1993 Section 2.1) has used the product as instructed and is dissatisfied in any way. To process the refund we require the following information: your name, invoice/order number, product name, product batch number and your concerns regarding the product. Ellixer reserve the right to refuse refund if these terms are not met or if it is determined that an abuse of our refund policy has occurred.
7. Intellectual Property
All intellectual property elements contained on the Ellixer website remain the property of Ellixer Nutrients Limited. These include (and are not limited too) the written content, images and trademarks.
8. Links
The Ellixer website contains links to other 3rd party websites which are not controlled by Ellixer. Ellixer makes no warranties as to the accuracy, security or content of any other website and your use of any linked websites is at your own risk.
9. Privacy and Personal Data
Ellixer respects your privacy and does not sell or provide any 3rd party with information you supply to Ellixer. Our Privacy Policy details how we use your information. By using this website, you consent to the processing described therein and warrant that all data provided by you is accurate.
Ellixer reserves the right to inform customers of news, updates and special offers and may send informative communications to those who have provided their email address either voluntarily or by purchasing products. Recipients can choose to opt-out of future email communications at any time.
10. Disclaimer of Liability
Material provided on Ellixer.com is for general informational and educational purposes only and should not be relied upon as medical advice, health consultation or instruction, and no action should be taken based on the contents of Ellixer.com.
If you are suffering from a health condition please consult your health professional. If you are taking prescription medicines, please consult your health professional about any possible interactions before using any of our Products.
Ellixer does not accept responsibility or liability for any loss or damage which may occur as the direct or indirect result of the use of our Products or information, or consequential results of any actions taken by customers or viewers of Ellixer.com.
11. Governing Law
The use of Ellixer.com and the purchasing of Products is subject to the exclusive laws of New Zealand. Your use of Ellixer.com constitutes your consent to the exclusive jurisdiction of New Zealand courts for any dispute which may eventuate between yourself and Ellixer.
12. Refer-a-Friend
Customer using Ellixer.com to purchase Ellixer Products may earn discount credits from our Refer-a-Friend program. Customers may redeem discount credits at anytime, which must solely be used for the purchase of Ellixer Products.
13. Onsellers
Ellixer Onsellers include retailers and resellers of Ellixer Products. All credits earned as part of Ellixer onseller sales must be redeemed as stock. Onseller accounts must be paid via direct bank deposit on or before 14 days after the date on invoice, unless otherwise approved by Ellixer.
Unauthorised use of retail discount coupons is not permitted by Ellixer Onsellers. We reserve the right to refuse or cancel Onseller orders using discount coupons. Unauthorised Onsellers may not use Onseller coupon codes.